Refund policy

We want you to love your Lay Lays blanket. If for any reason you don’t, we’re here to help.

You have 30 days from the date you receive your order to request a return.

To be eligible:

• The item must be in the same condition you received it - unused, unwashed, with tags attached, and in its original packaging.
• You’ll need your order confirmation or proof of purchase.

How to Start a Return

To start a return, you can contact us at rebecca@laylaylabels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For international orders, return shipping costs are the responsibility of the customer and are non-refundable.

Damages or Issues

Please inspect your order when it arrives and contact us immediately if:

• The item is defective or damaged
• You receive the wrong item

We’ll make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Items not in their original, unused condition

Exchanges

The quickest way to exchange an item is to complete the return process, and then place a new order for your preferred product or colour.

European Union 14 day cooling off period

If your order is shipped to the EU, you have the legal right to cancel or return within 14 days for any reason. Items must still be unused, with tags, in original packaging.

Refunds

Once your return is received and inspected, we’ll confirm approval by email.
Approved refunds will be issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process.
If it’s been more than 15 business days since approval, contact us at rebecca@laylaylabels.com.